Refunds & Exchanges

Refund & Exchange Policy

At Hilton Aesthetics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Refund Policy

We offer a 7-day return window from the date you receive your order.

Eligibility for a Refund

To qualify for a refund:

  • The return request must be submitted within 7 working days of delivery.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be included.
  • The item must not be damaged, stained, or altered.

Return Process

  1. Email your return request to hiltonaesthetics786@gmail.com
  2. Wait for return authorization and instructions.
  3. Securely pack the item using suitable protective packaging to prevent damage during transit.
  4. Ship the parcel using a reliable courier service.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Refund Processing

Once your returned item has been received and inspected, your refund will be processed within 7 working days. Refunds will be issued using the original payment method where applicable.

Non-Returnable Items

Returns are not accepted if:

  • The product has been used or washed.
  • The item is damaged due to customer misuse.
  • The incorrect size was ordered after the customer failed to review the product size guide.
  • The product is returned without prior approval.
  • The return request is made after the 7-day return period.

Exchange Policy

We offer exchanges within 7 working days of receiving your order.

Exchange Conditions

  • The product must be unused, unworn, and in its original condition.
  • All original packaging and tags must be included.
  • The product must pass our quality inspection.

Shipping Charges

Customers are responsible for both return and replacement shipping charges, unless the exchange is due to our error or a manufacturing defect.

How to Request an Exchange

Email hiltonaesthetics786@gmail.com with your order number and exchange request before sending any items.