Returns & Exchanges

RETURNS & EXCHANGE POLICY

We want you to love the products you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 7 days return window to create a return. Return instructions can be found at the end of this article.

 

For Exchanges:

  • We gladly accept returns for both refunds and exchanges!
  • Items must be unwashed, unworn and doesn’t put through a dryer.
  • We cannot accept returns (including issuing refunds) or exchanges on any Kind of Bags or Accessories.
  • If you are returning your entire order, please note that the original shipping costs will not be refunded.
  • Any item that is on SALE cannot be returned/refund. Only size can be exchanged for items on SALE.
  • The returned parcel for refund remains your responsibility until the goods are received into our warehouse.

 

 

To request for exchange you may contact our customer service representative:

You must share the following information to apply for an exchange:

  • Order number
  • Reason for exchange
  • Item required in exchange
  • A picture of the article received (if necessary)

Note: Replacement charges of PKR 300/- will be applicable.

If the required size of article for exchange is out of stock and was purchased during sale, customer either can replace the article with another available article (pay the difference). 

 

For Refunds:

To receive a full refund on eligible returns, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

 

For refund you may contact our customer service representative within 7 days after receiving your orders. After verifying the products received, our representative will contact you for your details to process the refund. The refund process may take 7 days after your items are received by our team.

Note: The delivery charges are non-refundable.